Orders, once submitted are final and any additional items may not be added to the current order as it will be considered as a separate new order. Orders cannot be cancelled after submission even if Big Girls Dun Cry's acceptance or rejection of the order is still pending.
Orders will be automatically cancelled in the event that payment is not made within 3 working days after having received email confirmation of the order.
All orders shipped will include free tracking.
Returns & Exchanges
1. Please save the invoices sent with your package as this is your receipt.
2. Applicable only for items that have been highly misrepresented. We do not accept returns for items that require minor sewing repair or do not meet your expectations in fitting or liking.
3. Big Girls Dun Cry must receive the return within 30 days of purchase in pristine condition. Instructions on return are given after a claim has been filed.
4. Reimbursements are given in the form of redelivery only. Redelivery is subjected to product availability. In the case of returned item being out of stock, Big Girls Dun Cry will issue you with an e-coupon to claim for an item of the same value on this site.
5. No reimbursements will be given for shipping charges that occur during return/exchange.
6. Original shipping cost is not reimbursed on returns/exchanges.
7. Please email us the following information.
The more information you provide, the faster your claim can be processed.
Order No :
Item No :
Customer's Name :
(as stated in invoice)
E-mail Address :
Phone Number :
Reasons for returning item :
Our merchandise is carefully examined for defects before shipping for your ease of mind.
Big Girls Dun Cry have made every effort to provide you with accurate information on our website. However, do note that there is an extremely minute chance that inaccuracies, typographical errors and the omission of information may occur. In such an event, we reserve the right to change information on our website without prior notice.
Please also note that due to differences in monitor screen settings, the actual colours of products may be altered on your computer screen.
Our accessories and jewelry are made from a variety of metal, glass, crystal, plastic, ceramic and resin components. Big Girls Dun Cry cannot be held responsible should you have an allergic reaction to any of the item parts.