How do I measure myself?
Where to Measure Yourself
Chest: Measure around your chest under your arms, above your bust. Round up or down to the nearest inch.
Bust: Measure completely around your bust at the fullest point. Round up or down to the nearest inch.
Waist: Measure around your waist at its narrowest point.
Hips: Measure around your hips at their widest point.
How do I track my orders?
Upon successful payment for your order, we will send you a confirmation as well as a unique tracking number for detailed results of your shipment.
Please note that Big Girls Dun Cry does not guarantee tracking facilities in all countries. We will not be responsible for items damaged or lost through mail as due care would have been taken to package the item before shipping and we always send out all mail with tracking.
How long does it take for my order to arrive?
If you choose to ship using standard mail, it takes approximately 7 - 21 business days to reach your address. Express Shipping takes approximately 3 - 5 business days.
For our customers in Singapore, items will take approximately 1 - 3 days to reach you.
Do you accept returns?
Yes we do.
Returns & Exchanges
1. Please save the invoices sent with your package as this is your receipt.
2. Applicable only for items that have been highly misrepresented. We do not accept returns for items that require minor sewing repair or do not meet your expectations in fitting or liking.
3. Big Girls Dun Cry must receive the return within 30 days of purchase in pristine condition. Instructions on return are given after a claim has been filed.
4. Reimbursements are given in the form of redelivery only. Redelivery is subjected to product availability. In the case of returned item being out of stock, Big Girls Dun Cry will issue you with an e-coupon to claim for an item of the same value on this site.
5. No reimbursements will be given for shipping charges that occur during return/exchange.
6. Original shipping cost is not reimbursed on returns/exchanges.
Our merchandise is carefully examined for defects before shipping for your ease of mind.